Patient Policy
Effective Date: March 3, 2024
Last Updated: March 3, 2024
At Artox Aesthetics, we are dedicated to providing exceptional care and ensuring every client receives the highest level of personalized service. To maintain an efficient and seamless experience for all clients, we ask that you review and adhere to our Cancellation & Refund Policy before booking your appointment.
Cancellation Policy
To allow us to offer appointment slots to clients on our waiting list, we require a minimum of 24 hours’ notice for cancellations or rescheduling requests. If you need to change your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees.
Late Cancellations & No-Shows
Appointments canceled within 24 hours of the scheduled time will be subject to a $50 cancellation fee. If you fail to attend a scheduled appointment without notifying us (no-show), the full cost of the scheduled treatment may be charged to your account.
Late Arrivals
We ask that you arrive 10-15 minutes before your scheduled appointment time to allow for check-in and any necessary paperwork. If you arrive late, your appointment may need to be shortened to accommodate the next client, and the full price of the scheduled treatment will still apply. In cases of excessive lateness, your appointment may need to be rescheduled, and cancellation fees may be applied.
Exceptions & Emergency Cancellations
We understand that emergencies and unforeseen circumstances may occur. If you need to cancel or reschedule due to illness, a family emergency, or other urgent matters, please contact us as soon as possible. In such cases, we may waive the cancellation fee at our discretion.
By booking an appointment with Artox Aesthetics, you acknowledge and agree to this Cancellation Policy. We appreciate your cooperation and understanding.
Refund Policy
At Artox Aesthetics, our priority is your satisfaction and confidence in the services and products we provide. Due to the personalized nature of our aesthetic treatments, our Refund Policy is as follows:
Non-Refundable Services
All aesthetic treatments, including but not limited to neuromodulators (Botox), dermal fillers, biostimulators, microneedling, and other skincare treatments, are non-refundable once performed. Results vary by individual, and while we strive for excellence, refunds cannot be issued for treatments that have already been administered.
Treatment Adjustments
Your satisfaction is important to us. If you have concerns about your results, we encourage you to contact us within 14 days of your treatment for a follow-up consultation. In certain cases, adjustments may be made at our discretion to achieve the best possible outcome. However, additional treatments or touch-ups may be subject to additional charges.
Product Returns & Exchanges
Skincare products purchased at Artox Aesthetics are non-refundable once opened or used due to hygiene and safety reasons. However, if the product is unopened and unused, it may be eligible for a refund or exchange within 14 days of purchase, provided you return it in its original packaging and condition.
If you receive a damaged or defective product, please contact us immediately so we can address the issue and offer a replacement or exchange as needed.
Contact Us
If you have any questions about our Cancellation & Refund Policy, or if you need to reschedule an appointment, please contact us as soon as possible:
Artox Aesthetics
Email: info@artoxaesthetics.com
2640 Sunset Ridge Drive suite 221 Rockwall, Texas 75032
We appreciate your understanding and cooperation in ensuring a seamless experience for all of our clients. Thank you for choosing Artox Aesthetics for your aesthetic care!